An OMAAT reader recounted a frustrating experience at Lisbon’s Humberto Delgado Airport (LIS), where he missed a TAP flight to Marrakech due to unexpectedly long security lines. Despite arriving over two hours early and having only carry-on luggage, he faced a chaotic passport control situation that delayed him for about two hours. By the time he got through, the departure gate was already closed. TAP offered no assistance other than requiring him to purchase a new ticket for a flight two days later, which he opted to replace with an easyJet flight.
The reader expressed concerns about the fairness of the situation, highlighting that both he and other passengers faced similar issues. The response discussed how airlines generally aren’t accountable for long security wait times and noted that, unlike in the U.S., European airlines often require passengers to pay for new tickets if they miss flights. The conclusion emphasized frustration over the lack of airline accommodation in such circumstances and the one-sided nature of airline contracts. There is a sentiment that travelers should prepare for potential delays, but in cases like this, where significant issues arise, it’s unreasonable to expect passengers to bear the cost of missed flights.
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