The city of Ramat Gan has launched an innovative pilot project aimed at enhancing accessibility in public transportation for individuals with disabilities. This initiative features an AI-driven system developed in collaboration with Israeli technology firm Step-Hear, designed to help passengers navigate from bus stops to their destinations independently and safely.
Set to be implemented along Dan Bus Route 67, this project marks Israel’s first fully integrated accessibility solution for urban transport. The system employs AI, Bluetooth technology, and mobile applications, guiding users through their journey—from locating the correct bus stop to real-time communication with drivers and alerts during travel.
Ramat Gan Mayor Carmel Shama-Hacohen expressed that true accessibility means enabling all residents to navigate the city confidently. The project aims to serve a variety of disabilities—including visual, physical, cognitive, and hearing impairments—by providing features like audio directions, driver notifications for boarding assistance, and personalized alerts during rides.
Step-Hear’s technology is already operational in numerous public spaces globally and is protected by patents in multiple jurisdictions. The pilot consists of three stages: audio guides at bus stops, digital notifications to drivers for prepared assistance at the stops, and real-time updates for passengers during their trips.
City officials hope that the success of this pilot could lead to broader implementation by the Ministry of Transportation and serve as a model for other cities, demonstrating a commitment to reducing accessibility barriers in public transport.
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