Marriott Bonvoy has recently revised its terms regarding suite upgrades for Platinum members and above. Previously, members were entitled to complimentary upgrades to the best available rooms, including standard suites, upon check-in. The updated terms now state that upgrades will be provided at the hotel’s discretion and may include standard suites, but there’s no guarantee of the best available room as before.
The change aligns Marriott’s upgrade policy more closely with Hilton’s, indicating that upgrades are subject to availability and hotel discretion, rather than being a firm entitlement. This revision might not significantly impact actual upgrade experiences, as the intent to provide upgrades likely remains unchanged. However, the reality of elite membership inflation means that more members are eligible for upgrades than there are suites available, affecting the likelihood of securing an upgrade.
Overall, the update reflects a more accurate picture of the upgrade process, with less emphasis on guarantees, and is consistent with the industry trend seen in similar loyalty programs.
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