Air Canada faced significant disruptions when flight attendants were locked out due to a wage dispute starting August 16, 2025. The situation lasted nearly four days, prompting government intervention for a return to work, which ultimately led to mediation.
In response to the hundreds of thousands of affected passengers, Air Canada announced new policies to cover reasonable out-of-pocket expenses incurred during the labor dispute. This includes costs for accommodations, meals, ground transportation, and other flight arrangements for those scheduled to travel between August 15 and August 23, 2025. Claims must be backed by receipts and submitted through the airline’s customer portal, with processing expected to take up to six weeks.
Air Canada’s leadership expressed gratitude for the staff’s efforts in resuming operations ahead of schedule and apologized to passengers for the inconvenience. The updated policies reflect a higher standard of customer care, similar to practices seen in other airlines facing labor disputes.
While the situation caused considerable disruption and financial burdens for the airline, the company appears committed to addressing customer needs in the aftermath of the strike.
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