Hawaiian Airlines’ introduction of the Boeing 787 Dreamliner marks a significant change from its previous Airbus A330 fleet. While the Dreamliner offers modern features, including a new lie-flat first-class suite with improved privacy, passengers have raised concerns about certain drawbacks compared to the A330.
In first class, passengers enjoy more seat options but have noted limited personal storage and access to washrooms. The transition also involves a reduction in the number of first-class seats from 18 to 34, potentially impacting service quality.
Economy passengers face the most notable shift, moving from a 2-4-2 seating arrangement on the A330 to a tighter 3-3-3 layout on the Dreamliner, which many travelers find less comfortable. This change has prompted several complaints, especially from couples who appreciated the previous configuration.
Despite the Dreamliner’s advantages, such as quieter cabins and improved overhead space, many passengers still prefer the A330’s more spacious economy setup. Concerns about the new seating layout have been amplified by the absence of a dedicated premium economy section, although it is expected that there will be some premium economy options in future aircraft.
Overall, opinions on whether the Dreamliner is an upgrade or a downgrade vary among passengers, with some highlighting the need for Hawaii Airlines to reconsider its configuration to better meet customer preferences.
Source link
